Frequently Asked Questions
Fifteen years ago when we introduced our first product, the DreamSack, a silk sleeping bag for travel, we hadn’t imagined the changes our business would take. Now with the success of our BambooDreams® line as well as our bedding, clothing, and travel products, the name DreamSacks® no longer represents our entire range.
We were drawn to the name Yala because it has many meanings that, together, support our way of life. There are geographical references to Yala around the world: a province in Thailand, a river in Africa, an indigenous area in Panama. We like the global nature of the word. We think of Yala® as a word that embraces a full, loving, passionate life. It is also fun to say.
The DreamSack® is the product that launched us in 1996 and it is still a product that is very popular so YES, the DreamSack® will remain an essential part of our business.
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We encourage our customers to sign up for accounts because it simplifies all aspects of ordering. Addresses are saved. You can look up your order history. You can track your most recent order. You may also opt in to receive our Yala email newsletter with special sales and product updates.
Yes, Yala gift cards are available for purchase here. They may be purchased for any dollar amount.
At check out, enter your Yala® gift certificate number into the orange gift certificate box and click apply. Any balance will remain active on your gift card for future use.
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At check out, enter your coupon code or promo code number into the orange promo code box and click apply.
Your comfort and security shopping Yala® is very important to us. Click on the site seal below to verify our up-to-date Security Certificate.
Please call 877.578.1730 or email us at firstname.lastname@example.org. Our Customer Service hours are Monday – Friday 8:30 am – 5:00 pm PST. We pride ourselves in shipping orders out quickly, so please contact us as soon as possible. If your order has already shipped, we will do all we can to get your additions or exchanged items to you quickly!
Please call 877.578.1730 or email us at email@example.com. Our Customer Service hours are Monday – Friday 8:30 am – 5:00 pm PST. We pride ourselves on shipping orders out quickly, so please contact us as soon as possible. It may be that your order has already shipped. In such a case, we will work with you to get your package rerouted back to our warehouse.
The bamboo crops used to make our clothing and bedding are certified organic by the USDA National Organic Program. To see the certificate, click here. In addition, Yala is a proud member of the Organic Trade Association (OTA) whose mission is to promote and protect the growth of organic trade to benefit the environment, farmers, the public and the economy. There is not an organic certification for silk.
Viscose refers to the process of turning the bamboo pulp into fiber by dissolving it in solvent and spinning the solution. The processing plant that makes the fiber uses a closed loop system. That means up to 98% of the water and chemicals are captured and reused. The result is a fiber with a very soft handfeel and a lovely drape.
BambooDreams fiber is Oeko-Tex 100 certified which means that there are no residual chemicals in the fiber that could be harmful to humans including babies. To see the certificate, click here. Bedding is often finished with chemical finishing agent that prevent wrinkles. We have chosen not to use any finishing agents on our bedding. To reduce wrinkles naturally, pull your sheets our of the dryer immediately and smooth them out as you fold them. There may be a few wrinkles leftover, but we think it is worth it.
The dyes used in our products are non toxic and AZO free. The dyes in our products meet European standards, which are higher than US standards (European Commission directive 76-769EEC). This means that our products are free from formaldehyde and other harmful chemicals. BambooDreams fiber is Oeko-Tex 100 certified which means that there are no residual chemicals in the fiber that could be harmful to humans including babies. To see the certificate, click here.
We have chosen not to add sizing to our products. Some companies add fabric sizing to their textiles to give them more body and to prevent wrinkling. Some sizing materials contain very strong chemicals, and for this reason we don't use sizing.
Many highly allergic and chemically sensitive people have used our products. Our silk DreamSack helps those with allergies or chemical sensitivities travel with comfort. However, because sensitivities can vary so much, we suggest you purchase a small item to test for allergies before you purchase. We also have fabric swatches available, if this would be helpful to you.
Pilling, the formation of small, fuzzy balls on the surface of a fabric, can sometimes occur with natural fibers. It is usually caused by friction or wear. Prevent pilling by being aware of friction with rough fabrics such as handbags and sweaters. Wash clothing inside out and hang or lay flat to dry. Many times the pills will fall off on the next washing. Wash separately from other items.
Cotton, silk and bamboo are all incredibly strong fibers. To maintain their integrity and strength, these natural fibers need to be properly laundered. Heat is hard on silk and other natural fibers, so please do not over dry. Please see the Care instructions for each of your Yala® products.
A DreamSack® adds an extra layer of cleanliness between you and the bed sheets. While silk is a very tightly woven fabric, bed bugs are attracted to exposed skin, so a DreamSack® cannot claim to prevent bed bug bites.
Yes. All models of the DreamSacks® are 7'9" long and 6'4" long from the shoulders down. DreamSacks® come in four different widths: 34", 42", 68" and 84".
Single person DreamSacks® fold up to the size of a pair of socks and weigh under a pound. Double person DreamSacks® are about the size of a rolled up tee shirt.
Yes, the DreamSacks® all have a pocket you can slide your pillow into.
I am interested in initiating a wholesale account for my retail store, how do I go about doing this?
For all wholesale inquiries we ask that you contact us directly via phone 800.670.7661 or by email firstname.lastname@example.org to discuss the requirements of setting up a wholesale account.
For all corporate inquiries we ask that you contact us directly via phone at 800.670.7661 or at email@example.com for ideas about our popular gifts and to discuss the requirements for placing a corporate gift order.